Taoyuan Metro Passenger Guide
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Ticket company’s stored-value cards

EasyCard

Regular cards Regular cards
Student cards Student cards
Concession cards Concession cards
Co-Branded EasyCards Co-Branded EasyCards

Eligibility

Regular cards
The general public
Student cards
Students over age 12 with their status recognized by the Ministry of Education are eligible for student cards.
Concession cards
  • Children over age 6 but under 12
  • Seniors over age 65
  • The disabled having a disability card (certificate)
Co-Branded EasyCards
The general public

Adding Value

  • Each empty card costs NT$100.
  • Card Vending and Add Value Machine: You can add NT$100 each time, or any multiples of NT$100.
  • Station Information Counter: Any value can be added to the card; value added is not limited to NT$ 100 or any units of NT$100.

Card Sales

Regular cards

Refunds

To claim a refund for a name-registered card or for a refund value of or exceeding NTD 3,000, please contact EasyCard. For related information, please visit the EasyCard official website.

Card return processing fee

NT$ 20 will be charged. If the card has been used for three months or more and five times at least, the fee can be waived.

Attention

  • Aside from refunding the stored-value cards, the card company will not return the value stored in the card.
  • Once the card company’s value-stored cards are returned, they will be locked and cannot be used again. If people need to use the card again, they need to buy a new card.
  • Disability companion cards have to be used immediately after the use of a disability friendly card at the same gate for entering or exiting the station in order to be charged the half-priced preferential fare. If disability companion cards are used alone, the user will be charged the full fare.
  • For cards buying, fare charging, or preferential fare, please contact the card company’s customer service or visit their official website:EasyCard Corporation 24-hour customer service hotline: 412-8880 (Add 02 for mobile phone users or users calling from the Kinmen or Matsu area)

I-Pass

Regular cards Regular cards
Student cards Student cards
Co-Branded iPass cards Co-Branded iPass cards

Eligibility

Regular cards
The general public
Student cards
Students over age 12 with their status recognized by the Ministry of Education are eligible for student cards.
Co-Branded iPass cards
The general public

Adding Value

  • Each empty card costs NT$100.
  • Card Vending and Add Value Machine: You can add NT$100 each time, or any multiples of NT$100.
  • Station Information Counter: Any value can be added to the card; value added is not limited to NT$ 100 or any units of NT$100.

Card Sales

Regular cards

Refunds

Passenger is requested to either use the provided self-addressed stamped envelope to send back the card to iPASS Corporation or to proceed to iPASS Corporation office to have the refund processed.

Attention

  • Aside from refunding the stored-value cards, the card company will not return the value stored in the card.
  • Once the card company’s value-stored cards are returned, they will be locked and cannot be used again. If people need to use the card again, they need to buy a new card.
  • Disability companion cards have to be used immediately after the use of a disability friendly card at the same gate for entering or exiting the station in order to be charged the half-priced preferential fare. If disability companion cards are used alone, the user will be charged the full fare.
  • For cards buying, fare charging, or preferential fare, please contact the card company’s customer service or visit their official website:iPass Corporation :07-7912000

HappyCash 2.0

HappyCash 2.0 HappyCash 2.0

Adding Value

  • Each empty card costs NT$100.
  • Card Vending and Add Value Machine: You can add NT$100 each time, or any multiples of NT$100.
  • Station Information Counter: Any value can be added to the card; value added is not limited to NT$ 100 or any units of NT$100.

Refunds

  • For refunds of name-registered cards or refunds of NT$3,000 or more, the refund application should be submitted to Yuan Hsin Digital Payment Co., Ltd. or the card issuance agencies for processing.

Card return processing fee

NT$ 20 will be charged. If the card has been used for three months or more and five times at least, the fee can be waived.

Attention

  • Aside from refunding the stored-value cards, the card company will not return the value stored in the card.
  • Once the card company’s value-stored cards are returned, they will be locked and cannot be used again. If people need to use the card again, they need to buy a new card.
  • For cards buying, fare charging, or preferential fare, please contact the card company’s customer service or visit their official website:Yuan Hsin Digital Payment Co., Ltd. :02-7727-8999

icash2.0

Regular cards Regular cards
Concession cards Concession cards
Co-Branded cards Co-Branded cards

ELIGIBILITY

Regular cards
The general public
Concession cards
  • Children over age 6 but under 12
  • Seniors over age 65
  • The disabled having a disability card (certificate)
Co-Branded cards
The general public

PRICE/ADDING VALUE

  • Each empty card costs NT$100.
  • Card Vending and Add Value Machine: You can add NT$100 each time, or any multiples of NT$100.
  • Station Information Counter: Any value can be added to the card; value added is not limited to NT$ 100 or any units of NT$100.

CARD SALES

Regular cards

REFUNDS

Passenger is requested to either use the provided self-addressed stamped envelope to send back the card to icash Corporation or to proceed to icash Corporation office to have the refund processed.

ATTENTION

  • Aside from refunding the stored-value cards, the card company will not return the value stored in the card.
  • Once the card company’s value-stored cards are returned, they will be locked and cannot be used again. If people need to use the card again, they need to buy a new card.
  • For cards buying, fare charging, or preferential fare, please contact the card company’s customer service or visit their official website icash Co., Ltd.24-hour customer service hotline: 0800-233-888 (Mobile phone users please dial: 02-2657-6388)