In-Town Check-In (ITCI) is a convenient value-added service offered to airline customers. The concept here is to extend the airline check-in counter from the airport to town. Passengers can check-in their luggage, choose their seat, and obtain their boarding pass at as early as the A1 Taipei Main Station. The following international airport transportation systems provide ITCI service: Air Railroad Express of Incheon International Airport, Airport Express of Hong Kong International Airport, and Express Rail Link of Kuala Lumpur International Airport. Taoyuan Airport MRT will also join the ITCI system, a symbol of a nation’s advancement.
With ITCI service, departing passengers can check-in in advance based on their need, making their trip more convenient and comfortable. ITCI service is especially helpful for passengers traveling abroad because passengers before departing for the airport can check-in large luggage but keep small and needed carry-on luggage in town for business meetings or shopping. This service will encourage lots of overseas travelers to visit Taiwan. Local citizens going abroad for leisure or business can also use ITCI service to check-in according to need; it allows them more flexibility in planning their time. ITCI service has many advantages, and they are listed below from the perspectives of passengers, airport MRT management, airline management, and government agencies:
ITCI service enables airline passengers to check in at MRT stations in town in advance, choose their seat, and arrange their trip according to their personal need. There is no need to bring all their luggage with them while visiting the city, going shopping, having business meetings, or going sightseeing.
For airport MRT management, ITCI service effectively improves the service quality of the MRT system so the airport MRT can be more competitive with other land transportation. That is, more airline passengers will be attracted to use the airport MRT, and the Company can make more profit from MRT operations.
For airlines, providing ITCI service will attract more customers to choose their airlines for traveling.
ITCI service reduces crowdedness at airport check-in counters and delays the need for airport terminal expansion or new construction. In addition, it extends airport terminals to the city centre.
For government agencies, ITCI service symbolizes the advancement of a city and improves the service quality of public transportation. Furthermore, if the airport MRT can attract an adequate number of airline passengers, time losses because of traffic congestion at highways can be alleviated while fuel consumption, air pollution, and other social costs can be reduced.
Service: Flight information display system
The system shows passengers the flight arrival and departure times as well as information on trains of Taiwan High Speed Rail and Taiwan Railway. All changes in information are immediately reflected on the display system to keep passengers well updated. For Taoyuan Airport MRT Express Train, there are a total of six stations: A1, A3, A8, A12, A13, and A18.
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