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Metro Guide



Regulations for Use of Taoyuan Metro System
1. To provide passengers with safe, reliable, convenient and comfortable service, Taoyuan Metro Corporation (hereinafter the TYM) has, in accordance with the Management Ordinance Governing Transport of Passengers on Mass Rapid Transit Systems in Taoyuan City, prescribes these stipulations and promulgates them in all the TYM stations. Any alterations or changes to be made will be made public as well.
2. The definition of each of the terms used in these regulations is as bellow:
(1) 'TYM Premises' means all routes, depots, stations or trains in the MRT system managed by TYM;
(2) 'Passenger': The person traveling on the train or entering/exiting the station with a valid ticket;
(3) 'Automatic Gates': The gates installed between the Revenue Area and non-paid area to control passenger movement by means of automatic ticket checking.
(4) 'Revenue(or Paid) Area': The area which requires the use of a ticket to enter by passing through the Automatic Gates or the station staff;
(5) 'Ticket": A valid pass which allows a passenger to travel on the train operated by TYM; including all tickets issued by the TYM and tickets issued by other agencies pursuant to the law and approved by the TYM;
(6) 'Single Journey Ticket': A plastic token sold by the TYM for the passenger to enter/exit the Revenue Area once and recollected by the Automatic Gates while leaving;
(7) 'Single Ride Ticket': The ticket issued pursuant to the Tickets Disposal Standard or other special reason. It allows one free ride on the trains of the TYM during the valid period of the ticket;
(8) 'Without-Ticket': The behavior of entering the Revenue Area without a valid ticket or without the normal ticket checking process;
(9) 'Invalid Ticket': A ticket which has expired or exceeded the available times of use.
3. Vehicles or personnel, unless authorized by the TYM, are not allowed to enter the TYM routes, bridges, tunnels or areas not for public access. Passengers must not cross any Metro routes with Exclusive Right-of-Way except via overpass or underground passage.

4. In the interest of passenger rights, the TYM may take the following actions as necessary in the event of natural disasters, strikes, accidents or maintenance works caused by external influences, overcrowding, traffic controls and other incidents not attributable to the TYM.
(1) Suspend parts or all of its system operation; 
(2) Limit or close the station facilities to the public; 
(3) Limit or stop passengers from boarding/alighting the trains; 
(4) Expel passengers from trains or stations. 
Announcements should be made at relevant stations when executing the above-mentioned measures, to inform passengers at the first possible time.

5. Passengers must follow the regulations of or instructions to using equipment and facilities within the TYM premises and must not forcibly possess, destroy, interfere or remove them.

6. The TYM may refuse to provide transportation services for the passenger under any of the following circumstances, and the TYM personnel may enforce or escort the offending passenger to leave the TYM premises with police enforcement. The offending passenger may claim the fare refund for the outstanding journey.
(1) Breach of the law, disruption of public order or good social practice, or violation of the Regulations for Use of Taoyuan Metro System;
(2) The circumstance fulfilled the refusal of transport pursuant to the law;
(3) Acting in a manner that obviously appears to be harmful to others or himself or to harass others;
(4) Be naked, wearing or carrying dirty, filthy or smelly clothe /objects that affect the public hygiene;
(5) Any passenger in need of companion but traveling alone; 
(6) The size or volume of the passenger belonging incurred the inconvenience to others;
(7) Other behaviors prohibited by the TYM.

7. Within TYM premises, passengers are not allowed to exhibit any of the following behaviors. The TYM may refuse to transport the offenders:
(1) Push or impede others in the stations or trains, or affect his or others’ safety;
(2) Bring or ride bicycles in stations or trains. Folded and properly packaged bicycles (including traditional bicycles and power-assisted bicycles which power is off) or those that conform to regulations promulgated by TYM are allowed to be brought into stations;
(3) Wear in-line skates, roller skates or ride on skateboards, foldable push scooters, or other similar items in the stations or trains;
(4) Bring or ride the electric wheelchairs, electric scooters, or other similar motorized tools. But passengers with disability ID or others who get permission from the TYM may use regular wheelchairs or electric wheelchairs to move at a speed below 5km/hr in the stations;
(5) Non TTY MRT personnel carry or use carts or other similar tools in the stations or trains;
(6) Sit or lie on the floor of the carriage or the station, or on equipment or facilities;
(7) Smoking cigarettes or electronic cigarettes (vape) in the stations or trains;
(8) Other behaviors that may pose obstacles to system operation or appear to cause the hazards.

8.For safety purpose passengers should hold the handrail, stand firmly and not lean against the side board when taking the escalator on the TYM premises, and the following behaviors are prohibited:
(1) Walk or run on escalators in the opposite direction to which they are traveling;
(2) Play, jump, stride over either side of escalators or other behaviors that may cause the hazardous;
Passengers carrying large luggage, elderly and disabled passengers are advised to take the elevator instead.

9. Passengers must apply and get permissions from the TYM in advance in order to exhibit the following behaviors:
(1) Make speeches to the public, play audio, play musical instruments, holding an activity or other behaviors that may disturb the passengers;
(2) Paste, paint, or carve any characters, drawings, or the like on the facilities or buildings;
(3) Take photos or shoot pictures/videos in a manner that appears to interfere with other passengers or the system safety in the stations or trains;
(4) Preach to other passengers, conduct market surveys or other similar behaviors in the stations or trains;
(5) Distribute newspapers, leaflets, advertisement items or propaganda materials;
(6) Use the power sockets not provided for free charging service in the stations or trains.

10. A ticket is valid for one person only. The valid periods of tickets are as follows:
(1) Single-journey tickets: Valid on the date of issue only;
(2) Tickets of other types: Valid through to the expiration date on the ticket or the published period.

11. Passengers must use and hold tickets properly without bending, damaging, scratching or scribbling on the tickets.
Upon finding the ticket being damaged, the passenger shall respond it to the station staff; and the damaged ticket shall be subject to the disposal as follows:
(1) The passenger having damaged a Single Journey Ticket shall return the ticket and pay the ticket cost. Upon any damage to the ticket caused by the station equipment while the passenger is exiting the station, the ticket will be recollected by the TYM and no refund of the fare will be made.
(2) In case of ticket of other types: Subject to the announcement by the stations.

12. Unless due to a cause attributable to the TYM, the regulations limit the duration of stays of ticket-holding passengers between entering and leaving a paid area to:
(1) No longer than two hours for entering and leaving different stations;
(2) No longer than 15 minutes for entering and leaving the same station.
In addition to the original fare, persons in violation of the above regulations are subject to a surcharge equivalent to the minimum single-journey fare promulgated by the TYM.

13. Passengers should refer to the fare schedule published by the TYM in stations for fares payable. Passengers must pay fares in full. Passengers who enter and exit from the same station must pay the minimum single-journey fare promulgated. In certain situations, for instance, the passengers in need may contact station staff for assistance.

14. Children less than 115cm tall or children over 115cm tall but less than 6 years of age who are able to present identification can take the Taoyuan Metro without a ticket, however must be accompanied by passengers with tickets. A ticket holding passenger is allowed to accompany two children at most otherwise the TYM may refuse transport services.

15. Unless due to a cause attributable to the TYM, passengers who over-ride must pay the fare difference at the exiting station.

16. Passengers without tickets, holding invalid tickets or fraudulent tickets that fail to comply with their identity, must pay the difference plus a penalty of 50 times the original fare.
Should the above-mentioned violators be unable to prove his departure station, then the fine will be calculated based on the maximum single fare promulgated.

17. Passengers who lose their tickets during the journey and fail to settle the fare voluntarily at the information counter will be fined pursuant to the preceding Stipulation.  However, no penalty will be imposed if the said passengers settle the outstanding fare voluntarily.

18. Passengers who lose or damage their tickets must pay surcharge when settle the fare.  

19. Unless due to causes not attributable to the user, passengers failing to comply with the operating regulations of the ticket gates must settle the fare due in full. Passengers unable to prove their departure stations must will be fined the maximum single fare promulgated.

20. Passengers unable to pay the outstanding fare or penalty immediately must present proof of identity, fill out a fare settlement form and make the payment within 10 days at one of the information counter of the TYM. The TYM may proceed to recover the funds with legal action if the passenger fails to complete the payment before the deadline.

21. Passengers using counterfeit tickets shall will be fined pursuant to the above regulations and brought to the police by the TYM.

22. When stations are evacuated due to emergency situations, irregularities or train operation suspension, passengers holding single-journey tickets of other types may demand a fare refund within seven days of the incident. For those holding periodic, electronic or other types of tickets, the ticket gates will automatically adjust the data on the tickets the next time the ticket is used on a TYM station. Tickets can also be brought to any station information counter for free data revision.

23. Passengers suffered from being confined in a train or elevator for longer than 20 minutes will be given one single ride ticket for every 20 minute confinement.

24. TYM issued tickets are not refundable after usage or exiting the stations unless there is fault attributable to the TYM or otherwise publicly announced by the TYM.

25. Unused single-journey tickets issued by the TYM, resulted from emergency incident or abnormal situation in stations or suspension of train for any cause, are refundable on the date of issue only. Other types of tickets are refundable according to the announcement published at stations.

26. Once exiting TYM stations, on the way passengers shall not be refunded for the difference of the fare for untraveled journey unless there is fault attributable to the TYM.   

27. When passengers apply for refunds of TYM issued tickets, the TYM may deduct concessions or discounts contained in the tickets and charge a handling fee. No refund can be made if the ticket balance is less than the handling fee after concessions or discounts are deducted.

28. Passengers should file application for refunds of TYM issued tickets at station information counter. The refund amount will be released at the designated station after the verification process.

29. The usage requirements of the tickets sold by each competent issuer shall observe the issuer's regulations.

30. Luggage and carry-on objects brought by passengers must comply with the following regulations or the TYM may refuse to transport them:
(1) Carry-on objects carried by passengers must not obstruct other passengers, and must be taken care of by owners themselves;
(2) The size of each carry-on object should not exceed 165cm in length, and the sum of length, width and height cannot exceed 220cm. This regulation, however, does not apply to wheelchairs, electric wheelchairs, strollers, bicycles, and other carry-on objects approved by TYM;
(3) The number of balloons that can be brought onto the train by a passenger cannot exceed 5. The longest side of any of the balloons should not exceed 50cm;
(4) Passengers who bring animals into stations or trains should keep them in pet boxes, small cages, or small containers. The container should be assembled properly to make sure that no excrement or liquid can escape. The head, tail, and limbs of animals cannot be exposed outside the confines of the container. Each ticket-bearing passenger can only bring one container which should not exceed 55cm in length, 45cm in width, and 40cm in height. This regulation, however, does not apply to police canines, certificated guide dogs accompanying disabled passengers and young guide dogs being trained by certified professionals. The aforesaid stipulations regarding the carriage of animals which may be carried into TYM premises are promulgated at every station.
On account of special situations, the TYM may publish notices at stations to prohibit passengers from bringing animals into stations or trains during certain periods and within certain areas.

31. The following dangerous or inflammable objects are not allowed into TYM premises unless a prior permission is granted.
(1) Knives, scissors and other sharp objects. However, properly packaged items which do not violate the law nor represent any threat to the safety of others are not bound by these regulations;
(2) Inflammable liquid with an ignition point below 60 degrees centigrade, such as mineral oil, petroleum, kerosene, benzene, toluene (rosin), methyl alcohol, ethanol (alcohol), acetone, ether, paint (oil-base plastic paint and soluble concrete paint), carbon disulfide and other inflammable liquid;
(3) Explosive materials, such as explosives, ammunition, gunpowder, fireworks, firecrackers, carbide, high-pressured gas (hydrogen, oxygen, propane, liquefied petroleum gas, acetylene), nitrocellulose, dinitrobenzene, dinitrotoluene, trinitrotoluene, dinitrophenol, trinitrophenol (picric acid), nitroglycol, nitroglycerine, nitric anhydride, organic peroxide compounds, dry ice (solid carbon dioxide) and other explosive substances;
(4) Inflammables, such as matches, explosives, metal sodium, potassium amalgam, magnesium powder, aluminum powder, yellow phosphorus, phosphorus sulfides, calcium phosphide, fireworks, firecrackers, isopropyl alcohol and other inflammable solids (matches and lighters for personal use are excluded);
(5) Substances that may cause harm to other people, such as sulfuric acid, hydrochloric acid, nitric acid, lead-acid batteries, chlorate (potassium, sodium and barium), perchlorate (ammonium, potassium and sodium), phosphorus chloride, sodium peroxide, barium peroxide, ammonium nitrate, bleach, pesticides, insecticides, herbicides, arsenic, arsenic trioxide, cyanide, uranium, plutonium, radium, medical waste, and other corrosive, toxic, radioactive, infectious substances and substances otherwise harmful to the human body.

32. When carry-on luggage is suspected of containing hazardous or combustible materials, the TYM may demand clarification from the owner and perform an inspection. Persons refusing inspection will be regarded as carrying hazardous objects. The TYM may refuse to provide services and report to the police.

33. Passengers who have lost personal belongings may contact any TYM station information counter or the Lost-and-Found for assistance.

34. Lost objects picked up in stations or trains shall be sent to the Information Counters or the Lost-and-Found. The TYM will issue a receipt stub to the passengers who turn in the objects.

35. Lost objects picked up outside the stations or trains which belongs to unknown persons shall be handed over by the person who picked up lost objects to the police department for settlement according to law.

36. To claim lost objects, a passenger must prove that he is the owner of the lost objects. If the claimant is not the owner himself, he must present identity certifications of both himself and the owner before the lost objects can be returned. In case the missing property being valuables or named securities, only the owner is qualified to collect it in person.

37. If the lost objects became rotten and affected the environmental hygiene with the annoying odors, etc. The TYM may dispose it to its discretion.

38. TYM handles found objects according to the law and relevant regulations and is not liable for any damages or compensation.

39. Any passenger in violation of these regulations failing to follow advises may be imposed to leave the TYM premises by The TYM personnel jointly with the police according to the situation. Any passenger committing a crime shall be escorted to the justice agency.

40. In accordance with Article 50 of the Mass Rapid Transit Act, the offender will be subject to a fine over NT$1,500 and below NT$7,500 in any of the following situations:
(1) Climbing onto, jumping off, or scrambling onto a moving train;
(2) Obstructing train doors or platform doors from closing, or opening them without permission;
(3) Non MRT personnel or vehicles that violate the second paragraph of Article 44 by trespassing on mass rapid transit tracks, bridges, tunnels or the TYM premises not open to public access;
(4) Avoiding ticket procedures or use improper methods to enter/exit stations or get on/off trains;
(5) Refusing ticket checks conducted by the TYM personnel or hindering them the performance of their duty;
(6) Remaining in the carriage when the train is not in service and disregarding requests to leave;
(7) Raising funds, distributing or posting advertisements, peddling goods, or conducting other commercial activities within carriages or stations without permission;
(8) Bringing animals into TYM stations or carriages without permission;
(9) Drinking, eating, chewing gum or betel nut ; spitting phlegm or betel nut juice; littering papers ,cigarette butts, gum, food waste or other rubbish within the restriction areas of the TYM premises;
(10) Hindering other passengers from passing through or using station entrances/exits, ticket-reading gates, ticket vending machines, escalators or other passages, and disregarding the requests to leave;
(11) Loitering in station concourses or on platform areas for purposes other than taking trains, thereby hindering other passengers from passing and disregarding the requests to leave;
(12) Lying down on train or platform seats and disregarding the warnings;
(13) Operating stalls, putting up canopies, or organizing banquets within the TYM premises without permission;
(14) Behaviors such as playing on the platform, crossing yellow warning lines, or not complying with the directions by walking or running on the escalator, or affecting the operation order and operation safety without permission.
Persons who commit any of the violations listed in the preceding paragraph shall be forced to leave the TYM premises by the joint force of the TYM personnel and police. No refund will be made on fares for uncovered journeys.

41. In accordance with Article 50-1 of the Mass Rapid Transit Act, the offender will be subject to a fine over NT$10,000 and below NT$50,000 in any of the following situations:
(1) Bring hazardous or combustible objects onto TYM routes, depots, stations or trains without permission;
(2) Tamper with station or train facilities, or hinder normal operation of trains, and power or security systems;
(3) Violate Paragraph 3 of Article 44, crossing TYM routes without using overpasses or underground passages.
Persons in breach of any of the said situations are punishable by Paragraph 2 of Article 50.
In the event of violations of Paragraph 1 of Article 50 by persons under the age of 14 due to lack of parental or legal guardian supervision, their parents or legal guardians will be punished instead.

42. Passengers who fall ill en-route may request TYM station or train personnel to seek medical attention on their behalf.

43. Disabled passengers may request the TYM personnel for assistance or use assistive devices to pass through barrier-free access.

44. For any questions or suggestions, please contact our customer services on +886-3-286-8789 or email: tym-pr@tymetro.com.tw, or access the TYM website: http://www.tymetro.com.tw/ directly.

45. For questions regarding the tickets issued by each authorized issuer, please contact the respective issuer directly.

46. These Stipulations come into effect on the day of promulgation or amendment promulgation.
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